At demo pg, your privacy is more than a formality. We regard the protection of every Malaysian player's personal data as a core responsibility that cannot be compromised. This document clearly and transparently explains what data we collect, how it is used, and your rights over it.
Demo pg uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same level of protection used by Malaysian banking institutions such as Maybank and CIMB. Your payment card details, phone number, and password are never stored in plain text — all of it is encrypted.
Demo pg has never sold, rented, or traded players' personal data to any third party for marketing or advertising purposes, and never will. Your information belongs to you — we use it only for platform operations and legal compliance as clearly stated in this policy.
All data collection and processing practices at demo pg comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we have a valid legal basis for every instance of data processing, and you have clear rights to access, correct, and delete your data.
Demo pg is committed to full transparency — we clearly explain what data is collected, why it is collected, how long it is retained, and who may access it. There are no hidden data collection practices or use of data beyond the scope disclosed to you.
You have meaningful control over your personal data at demo pg. This includes the right to request a copy of your data, correct inaccurate information, withdraw consent for marketing communications, and in certain cases, request the complete deletion of your data.
Your financial information — including your Touch 'n Go, GrabPay, DuitNow, FPX, and other e-wallet account details — is stored separately with additional layers of protection. This data is accessed solely to process transactions you initiate and is never used for any other purpose.
This Privacy Policy is published by demo pg ("we", "the platform") and applies to all users who access or use the services offered through the website demopg.asia. This includes players who register an account, visit the website without registering, or contact our support team through any channel.
We understand that entrusting your personal information to any online platform requires a great deal of confidence. As an online casino platform serving Malaysian players, we take this responsibility very seriously. This Privacy Policy is written in plain, easy-to-understand language — not filled with legal jargon — so every player can truly understand how demo pg handles their information.
By registering or continuing to use the demo pg platform after reading this policy, you give your consent to the collection and processing of personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure and data deletion.
Note: This policy is effective from January 2026. demo pg reserves the right to update this policy from time to time. Material changes will be communicated to users via email or in-platform notification before taking effect.
When you register and use the demo pg platform, you provide us with the following information:
When you use the demo pg platform, our systems automatically record the following technical information for security, operational, and user experience improvement purposes:
Important Note: demo pg never stores your PIN, e-wallet password, or internet banking password. All payment transactions are processed through secure, encrypted payment gateways — we only receive confirmation that a payment was successful, not the sensitive details of your financial account.
Demo pg uses the personal data collected for the following specific purposes only. We do not process your data for any other purpose without additional notice and consent from you:
| Purpose of Use | Types of Data We Collect | Legal Basis |
|---|---|---|
| Account registration & verification | Name, phone number, email, date of birth | Contractual agreement |
| Processing deposits & withdrawals | Payment information, transaction records | Contractual agreement |
| Security & fraud prevention | IP address, device data, activity patterns | Legitimate Interest |
| Anti-money laundering (AML) compliance | Identity, financial transactions | Legal obligations |
| Customer support & complaint resolution | Communication records, account history | Contractual agreement |
| Platform improvements & analytics | Anonymized usage data | Legitimate Interest |
| Marketing communications (with consent) | Email, phone number | User consent |
| Responsible gaming & account limits | Gaming history, deposit patterns | Legitimate & public interest |
If demo pg wishes to use your data for any new purpose not listed above, we will notify you in advance and seek your explicit consent before initiating any such new processing.
Demo pg states this unequivocally: we do not sell, rent, or trade any player's personal data to any party for marketing, advertising, or any other commercial purpose. This is an unwavering commitment and a core value of our platform.
In operating the platform, demo pg shares only the minimum necessary data with the following parties:
Demo pg may be required to disclose player data to Malaysian government authorities or law enforcement bodies when mandated by law, court order, or anti-money laundering (AML) and counter-terrorism financing (CFT) compliance requirements. In such circumstances, we will disclose only the minimum data necessary and will inform the user concerned unless prohibited from doing so by law.
Important: If you receive any communication claiming to be from demo pg that requests your personal information or password through channels outside the platform (SMS, suspicious emails, phone calls), this is a fraudulent attempt. demo pg will never ask for your password through any channel. Please contact our support immediately at support@demopg.asia if you receive such a communication.
Cookies are small text files stored on your device when you visit a website. demo pg uses cookies to ensure the platform functions correctly, enhance the user experience, and in some cases, to understand how players interact with our platform.
You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect how demo pg functions — you may need to log in more frequently, or certain features may not work as expected. For non-essential cookies, you can opt out without affecting your overall gaming experience.
Demo pg does not retain personal data longer than necessary. Retention periods are based on operational requirements, legal obligations, and the platform's legitimate interests:
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. This deletion process is carried out periodically in accordance with an established data deletion schedule.
Demo pg continuously invests in data security infrastructure to ensure the information of Malaysian players remains protected at all times. The key security measures we employ include:
Access to player data within demo pg is strictly limited on a "need-to-know" basis — only staff who genuinely require access to perform their duties are granted permission. All access to sensitive data is logged and audited regularly. All demo pg staff with access to player data undergo periodic privacy and security training and are bound by strict confidentiality agreements.
Important: While demo pg applies the strictest security measures, no online system can guarantee 100% security in every situation. You also play an important role in protecting your account — use a strong password, never share your login credentials, and enable two-factor authentication.
In the context of operating an online casino platform, some demo pg player data may be processed or stored on servers located outside Malaysia. This occurs when we use cloud infrastructure services or interact with international game providers such as Evolution Gaming, which operates in Europe.
When data is transferred outside Malaysia, demo pg ensures that protections equivalent to Malaysia's PDPA standards are applied through legally binding data processing agreements. We only work with service providers that have a proven security track record and comply with internationally recognised data protection standards such as ISO 27001.
Data transfers to countries without comparable data protection laws are only carried out where adequate safeguards are in place — such as standard contractual clauses or recognised adequacy decisions. Further details on the transfer mechanisms used can be obtained by contacting us at support@demopg.asia.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and demo pg's commitment to player privacy, you have the following rights regarding your personal data:
You have the right to request and receive a copy of the personal data demo pg holds about you. Such requests will be processed within 21 calendar days from the date we receive your complete request. We reserve the right to charge a reasonable administrative fee for repeated or extensive requests and will notify you before proceeding.
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly through your account settings. For corrections to other information such as your name or date of birth, please contact our support team with the relevant supporting documents.
Under certain circumstances, you have the right to request the deletion of your personal data. However, this right is not absolute — we may need to retain certain data to fulfil legal obligations (such as financial records for 7 years) or for legitimate public interest purposes. We will clearly inform you of which data can be deleted and which must be retained, along with the reasons.
For processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing carried out before the withdrawal. To stop receiving marketing emails, click the "Unsubscribe" link in any email from demo pg or contact our support team.
To submit any request related to your privacy rights, contact the demo pg data protection team via:
We will acknowledge receipt of your request within 3 business days and resolve it within 21 calendar days. If a request is complex or involves a large volume of data, we will notify you and may extend the resolution period by up to 30 days with prior notice.
Demo pg uses gaming activity data for responsible gaming purposes — this includes monitoring playing patterns that may indicate risky behaviour and delivering appropriate interventions. This is a use of data we believe to be in the best interests of our players, even where it involves more in-depth data processing.
If our systems detect patterns that suggest a possible gambling problem, we may send a communication offering support resources and account limit tools. This is not done automatically without consideration — it involves a review by our trained responsible gaming team.
Data collected for responsible gaming purposes is not used for any marketing activities and is not shared with external parties, except where the law requires reporting to the relevant authorities. For more information on the responsible gaming tools available at demo pg, visit the Responsible Gaming us.
The demo pg platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If you are a parent or guardian who believes your child has registered for or used our platform, please contact us immediately at support@demopg.asia. We will investigate and delete all related data and close the account without delay.
Demo pg applies age verification measures during registration to prevent underage individuals from accessing the platform. However, we acknowledge that no digital system is perfect, and we also rely on parents and guardians to monitor their children's internet usage.
The demo pg platform may contain links to third-party websites in certain contexts. This Privacy Policy applies solely to the demo pg platform (demopg.asia) and does not extend to any external websites you may access via links from our platform. demo pg is not responsible for the privacy practices of those websites.
We encourage you to read the privacy policy of every website you visit. This includes payment provider sites such as the FPX banking portal or the Touch 'n Go app, each of which has its own privacy policy separate from demo pg.
Demo pg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service expansions. The "Last Updated" date at the top of this page will always reflect the most current version.
For material amendments — changes that significantly affect your privacy rights or how we use your data — demo pg will notify all registered players via email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of the platform.
For minor amendments that do not affect users' fundamental rights — such as spelling corrections or language clarifications — we may update the policy without prior notice, and the last-updated date will be revised accordingly.
Recommendation: We encourage you to review this Privacy Policy page periodically, especially before making a new deposit or using new features on the demo pg platform. Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or demo pg's data handling practices, we are here to listen and assist. We are committed to addressing every privacy concern seriously and transparently.
If you are not satisfied with our response to your privacy concerns after contacting demo pg, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC) under the Personal Data Protection Act 2010. We always endeavour to resolve privacy issues directly in the first instance, but we understand that you have the right to seek regulatory assistance if needed.
As a demo pg player, you have clear and meaningful rights over your personal data. Under Malaysia's PDPA and our commitment to privacy, these rights are real and enforceable.
Request a complete copy of all personal data demo pg holds about you at any time. We will provide a comprehensive report within 21 days of your request.
If any information in your profile is inaccurate, you have the right to request prompt correction. Some details can be updated directly through your account settings.
Under certain circumstances, you may request the deletion of your personal data. We will let you know which data can be deleted and which must be retained to meet legal compliance obligations.
You can opt out of marketing communications at any time — simply click "Unsubscribe" in any of our emails or contact support to process the request.
If you are not satisfied with how demo pg has handled your privacy after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
For data processing based on demo pg's legitimate interests (rather than a legal obligation), you have the right to object to such processing if you have compelling grounds relating to your particular situation.
Demo pg takes your privacy seriously. Join over 250,000 Malaysian players who play with confidence knowing their data is in responsible hands.